Answers and Questions

Frequently Asked Questions (FAQ)

 

Do you offer customization for your products?

Yes, we do! Many of our products can be customized to suit your preferences. Due to the extra care and attention required, personalized items may take longer to deliver. Processing time for custom orders typically ranges from 1–7 business days.

 

Do you ship worldwide?

At this time, we do not offer worldwide shipping. We currently focus on delivering within [insert country, e.g., the United States] to ensure the fastest and most reliable shipping services. Stay tuned for future updates as we expand our shipping options!

 

What is your return policy?

We offer a 30-day return policy for eligible items. To qualify, your item must be unworn or unused, in its original packaging, and accompanied by proof of purchase. Customized and final-sale items are not eligible for return. For more details, please visit our https://glamcraftique.com/pages/refund-policy.

 

What if my item is defective or damaged?

If your item arrives damaged or you receive the wrong product, contact us at info@glamcraftique.com within three days of delivery. We will evaluate the issue and arrange a replacement or refund if applicable.

 

How can I track my order?

Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to check the status of your delivery on the carrier’s website.

 

Can I cancel or change my order?

Orders can only be canceled or changed before they are processed. If you need to make changes, contact us at info@glamcraftique.com immediately. Please note that once an order is in production or shipped, it cannot be modified.

 

How secure is my personal information?

We prioritize your privacy and security. Our website uses SSL technology to ensure all your details, including payment information, are encrypted and secure. We do not store credit card details or share customer information with third parties.

 

How do I place an order?

To place an order, browse our collections, customize items if applicable, add them to your cart, and proceed to checkout. You must provide your shipping and payment information before confirming your order.

 

Do you offer gift wrapping or gift notes?

Yes! We offer gift wrapping and the option to include a personalized note for an additional fee. These options are available at checkout.

 

Do you provide bulk orders for events?

We accommodate bulk orders for weddings, parties, and corporate events. Please email us at info@glamcraftique.com for details, pricing, and timelines.